American Standard also designed high-quality touchless toilets for ease of people. These can make the fixture hygienic and completely germ-free because you do not have to touch anything for flushing.
American Standard Touchless Toilet problems include dead batteries, faulty sensors, power-off mode, partial flushing, wobbly movement, broken wires, no flushing, random flushing, and manual button issues.
These toilets contain a manual operation button and a sensor so people can use them according to their preferences. Germs and bacteria are present in the bathroom and on the fixtures to contaminate them. The American standard introduced the touchless toilet system to combat notorious germs.
| Problems | Solutions |
| Dead batteries | Add new batteries for the control module and sensor |
| Faulty sensors | Replace sensors batteries |
| Power-off mode | Turn on the power-off button after cleaning |
| Partial flushing | Add tissue holders away from these fixtures |
| Wobbly movement | Install shims or check floors |
| Broken wires | Open the lid and inspect the wires |
| No flushing | Keep your hands in front of the sensors for about 3 seconds |
| Manual button issue | Properly press the manual button |
Dead batteries
Small batteries power the touchless toilets for their functioning. In addition, the control module and hand sensors contain separate batteries for their flushing.
These are 4AA non-rechargeable batteries, and you need to replace them when they become dead. Batteries become dead because of their frequent sensing and flushing mechanism.
The batteries of hand sensors also become dead when toilets become old or due to frequent flushing. Batteries also become dead because of hindrances of other objects and devices located in the bathrooms.
These devices cause unwanted flushing and make the batteries dead. You can feel the slow or delayed flushing because of this problem.
Usually, you can see the blue light, which represents the activation of the flushing mechanism. The red light blinking on the sensor side means dead batteries.
Replace the batteries of the control module and hand module sensor. Open the tank lid and disconnect the wires of the control module connected to the flush valve assembly.
Add the new batteries, reattach the wires of the flush valves, and close the tank lid. Remove the screws and rubber ring from the hand module sensor using a wrench.
Install the new batteries and add the back covers on the tank again.
Faulty sensors
Sometimes touchless toilets do not activate the flushing mechanism when you wave your hand on the sensors. The problem is due to broken and faulty hand module sensors on the tank’s side.
These activate the control module to pull the flush wave when you wave your hand in front of them. These cannot function when wires that send signals to the valves break.
Moreover, sensors become faulty because of the dead batteries, and you can see the red light blinking. The issue also comes from mismatching hand module sensors and control modules.
In addition, you can face problems when batteries are not installed correctly. These electronic components sense objects’ presence because of the electromagnetic field.
I purchased the new touchless toilet, and its sensors stopped functioning after a few months, and I called the professional to fix and inspect their batteries.
Power-off mode
These American Standard touchless toilets also contain the power button located in their sensors. It is represented by the exclamation mark and dot sign to turn off the functioning of sensors.
These are specially designed for cleaning purposes and to save water. The unwanted flushing occurs when your hand comes in front of the sensors during the cleaning procedure.
The manufacturing company installed the power off button to turn it off during the cleaning procedure. These buttons often become faulty, and you cannot turn off the sensor, leading to water waste.
I cleaned the toilet and turned off the sensor but forgot to turn it on. The family members think that these become faulty and are not flushing water.
It is necessary to turn them on after completing the cleaning procedure.
Partial flushing
Many times, people complain about the problem of partial and unintended flushing in these touchless toilets. However, partial flushing also causes poor movement of the solid waste, and it can remain in the bowls or trap area.
Moreover, the stool residues also stick to the bowl because of insufficient and partial flushing. The issue comes from moving objects near the sensors that trigger a partial mechanism.
In addition, the low water level in the tank and damaged flapper seals that do not open fully to drain water in the bowl cause the problem.
Faulty or damaged refill valves also disturb the water levels in the tank. Open the lid of the tank to inspect the flush and overfill valve.
I installed the tissue holders in my bathroom slightly away from these fixtures so they cannot sense the unintended movements of tissue papers.
Wobbly movement
You can feel touchless toilets’ wobbly and vibrating movements because of their incorrect fixing and broken wax ring seals.
The wax seals fasten the seats to the flange area and the ground surface. The broken seals cannot hold them perfectly, and you can see uneven movements of seals while sitting on them.
The issue also comes because of the loose and poorly tightened anchor bolts. You can face the rocking problem because of their incorrect installation.
I install the shims under the toilets to prevent their rocking movement. You can call the plumber for seal replacement and floor inspections.
Broken wires
These systems contain the wires that connect the control module with the flushing valves for their opening and closing.
These open the flush valve to run water into the toilet bowl when you swipe your hand on the sensors. The cables can break and cannot trigger the flush valve for their opening and closing.
You can see continuous water leaking or no water in the bowl because of the incorrect functioning of the flush valves. Turn off the water supply, open the tank lid, and inspect the wirings that connect the flush valve with a control module.
I prefer to call the mechanic because incorrect wires installation also causes a problem for you.
No flushing
Sometimes the flushing mechanism does not trigger when you sweep your hand in front of the sensors. The problem comes because of the completely dead batteries.
American standard touchless toilets cannot flush the water when toilets are clogged or blocked with non-breakable items. The issue also comes when you move your hand back quickly, and the sensor does not sense the movement.
Moreover, you can also face a problem when the sensing objects are far from more than 3 feet. These do not flush when you swipe your hand away from the location of the sensors.
Furthermore, the clogged or damaged supply lines do not supply sufficient water for tank filling and cause problems.
I prefer to keep the minimum distance between the hand and these sensors to trigger flushing. In addition, I always keep my hand in front of the sensor for about 3 seconds to detect objects properly.
Manual button issue
American Standard touchless toilets also have manual flushing buttons for people who do not want to use the sensor systems and prevent water waste because of poor detection.
The flushing buttons are also located with the sensors; you can press them to clear the bowl. Sometimes, the flushing buttons become faulty and cannot trigger the water movement from the tank to the bowl.
I saw that the issue comes when kids use the button because they do not press it fully. For example, the partial pressing of a flush button cannot move the water into the bowl.
Press the button and avoid exerting extra pressure on them to prevent their breaking.
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